Description
SmithRx is hiring a Call Center Supervisor in Plano, Texas to manage and coach a team of call center agents. The role oversees attendance, capacity, quality, performance, onboarding, escalations, and peak-volume support while delivering exceptional member experiences. Candidates need at least five years of call center experience, two years leading or supporting agents, bilingual Spanish ability, strong customer service and communication skills, omnichannel and CRM experience, and a high school diploma or equivalent. The position offers a base salary of $56,000 to $70,000 USD plus benefits and potential bonuses, commissions, or equity.
