Description
The Lead Online Manager will direct a small team of managers responsible for the supermarket’s online delivery operation, ensuring timely deliveries, KPI compliance, planning for trading activities, and accountability for overnight store operations. The role includes people management, training, scheduling, performance management, employee relations, and coaching for high standards and efficiency. Candidates need experience managing managers and large teams in fast-paced operational environments, improving KPIs, handling complex people matters, leading change, and delivering customer-focused results.
