Description
The Lead Onsite IT Support Engineer will provide advanced second-line onsite technical support for end users in the Dublin office, resolve complex endpoint and site technology issues, lead resolution across support teams, manage device provisioning and asset lifecycles, improve processes and documentation, analyze trends, and coach junior engineers. The role requires a related bachelor’s degree or equivalent experience, prior technical support or end-user services experience, senior or lead support experience, onsite and endpoint support experience, and experience mentoring or leading local support activities.
