Description
The Operations Lead oversees and develops Patient Concierge, PAS, and Call Center staff while supporting front-end operations, scheduling, coverage, training, performance feedback, metrics, and revenue-cycle workflows. The role also performs patient access, call-center, billing, eligibility, provider-scheduling, complaint-resolution, and end-of-month close duties, reports to the Operations Manager, and requires a CMAA certification or equivalent experience, a high school diploma or GED, and four years of direct customer service, hospitality, or patient concierge experience.
