Description
The Performance Architect partners with Customer Care center leadership to diagnose performance gaps, analyze root causes, and implement solutions involving coaching, learning, communications, process improvements, performance support, and leader enablement. The role uses data and operational metrics to measure impact, supports change initiatives, and drives continuous improvement. It requires 5 days per week onsite in Cerritos or Tustin, California, with a regular 40-hour schedule and an annual salary of $105,600 to $158,400 USD.
