Description
OpenText is hiring a Premium Support Specialist to provide advanced technical support and proactive guidance to clients using OpenText Application Security and Fortify products. The role involves troubleshooting complex software environments, coordinating incident resolution, recommending security best practices, conducting supportability assessments, mentoring clients, and delivering custom offerings. Candidates should have advanced Fortify knowledge, at least three years of client-support experience, strong troubleshooting and communication skills, and familiarity with operating systems, networking, databases, application security, programming, and CI/CD tools. The position offers a salary range of $86,800 to $130,200 and may require travel and occasional work outside standard business hours.
