Description
Freshworks is hiring a Program Manager for its AMER Customer Success organization to drive operational excellence and execute regional Customer Success programs. The role partners with leadership and the Customer Success Center of Excellence, coordinates cross-functional initiatives, manages communications and operational cadences, supports forecasting and risk reviews, and improves data quality and team efficiency. It requires at least five years of combined Customer Success and Project/Program Management experience in SaaS, with a bachelor's degree preferred and PMP certification preferred. The annual base salary is $123,000–$152,000, with a target bonus and additional benefits.
