Description
IFS is seeking a Service Readiness and Global Rollout Manager to own end-to-end service readiness for new and evolving products and services. The role coordinates maintenance, upgrades, migrations, and global rollouts; leads Go-to-Operations testing, knowledge transfer, and readiness programs; analyzes CSAT, quality, and operational data; improves workflows and service maturity; and serves as the liaison between internal teams and supported customers. The position requires at least three years of IT or software support or services experience, project or program management, quality, or business analysis experience, cloud or IT service management knowledge, modern ticketing tooling experience, Microsoft 365 proficiency, and strong English communication skills.
