Description
The Lead Receptionist leads the receptionist team in a senior living facility, serving as the first point of contact for residents, families, visitors, and staff. The role provides customer service, coordinates coverage, trains and coaches receptionists, maintains visitor and resident records, handles telephone and mail operations, supports ancillary charges and maintenance work orders, and performs administrative tasks. The position reports to the Executive Director, does not have direct supervisory authority, and requires a high school diploma or GED, with 1–2 years of senior living receptionist experience preferred.
