Description
The Voice of Customer Researcher will translate customer evidence into strategic decisions by combining qualitative and quantitative research, statistical analysis, and data operations. The role establishes global Voice of Customer reporting, maintains data continuity for metrics such as NPS and CSAT, builds Snowflake, SQL, and dashboard workflows, and partners with product, design, data science, and commercial teams. It requires expertise in survey design, sampling, statistical analysis, SQL, data pipelines, and stakeholder management, with a hybrid work arrangement.
