Description
Capgemini is hiring a Lead Service Designer for its Experience Design team and Digital Customer Experience practice in the United Kingdom. The role combines hands-on service design with strategic and delivery leadership: leading complex service and product design engagements, defining service strategies and future-state architectures, directing multidisciplinary teams, running research and prototyping, facilitating design activities, mentoring designers, evolving design methods and standards, supporting GDS Centre of Excellence work, and contributing to hiring and business development. The role reports to the Head of Experience Design and focuses on large-scale digital and organisational transformation.
