Description
Freshworks is hiring a Solution Engineer for its SMBC Sales Support team to support Freshservice customers. The role involves pre-sales discovery, solution architecture, product demonstrations, proofs of concept, technical documentation, AI/LLM solution positioning, and collaboration with Sales, Product, Engineering, and Implementation teams. It requires 5–8 years of pre-sales or solution-engineering experience, SaaS and API knowledge, ITSM familiarity, and the ability to work with mid-market and enterprise customers; the posting also specifies a night-shift-only arrangement and requires prior North America market experience.
