Description
Orange Business is hiring a Contact Center Solutions Engineer to design, build, operate, and provide L3 support for NICE CXOne, Cisco Webex Contact Center, Cognigy voice and digital bots, and related contact-center ecosystems. The role covers IVR and omnichannel routing, CRM integrations, LLM and agentic AI orchestration, troubleshooting, monitoring, automation, acceptance testing, and high- and low-level design. It involves full-lifecycle implementation work with customers and project teams, with a hybrid work arrangement and professional development opportunities.
