Description
The Lead Specialist, CX manages sales order intake, call-offs, delivery lead times, pricing, order blocks, customer complaints, CRM, return orders, payment follow-up, and customer master data. The role requires a college or university degree or equivalent supply chain/customer service experience, at least three years of relevant experience, strong English, Microsoft Office and ERP proficiency, project management and commercial knowledge, and strong communication and teamwork skills. The position is based in Zhangjiang, Shanghai, and applicants are invited to submit an English resume.
