Description
The Lead Specialist – Customer Experience will manage customer relationships and order-to-cash processes for dsm-firmenich’s supply chain and logistics operations in Mumbai. The role coordinates customer demand, resolves supply chain and commercial issues, manages non-conformities and order releases, conducts demand planning and client reviews, and supports export-import shipments. Candidates need graduation or post-graduation, preferably an MBA or PGDBM, 5–10 years of supply chain or customer experience experience, strong business and analytical skills, and SAP proficiency.
