Description
Datacom is hiring a Lead Support Analyst to lead an offshore application support team and provide advanced L2/L3 troubleshooting in a complex enterprise environment supporting more than 200 applications across business platforms. The role includes workload and ticket coordination, escalation management, cross-system incident investigation, configuration and data-related fulfilment, SLA and ITIL process adherence, documentation, mentoring, and continuous improvement. The position works with onsite leadership in Australia and distributed teams across Australia and the Philippines.
