Description
Amazon LEO is hiring a Lead Support Engineer for its Enterprise & Mobility Support team to lead product support for enterprise and mobility satellite connectivity customers. The role defines fault taxonomies, monitoring requirements, telemetry pipelines, alerting thresholds, and escalation processes; leads root-cause and reliability investigations; manages a team of Support Engineers; owns technical customer relationships; and drives product and operational improvements. It requires 8+ years of satellite or enterprise connectivity product support experience, strong hardware, software, RF, Linux, and network troubleshooting expertise, and availability for rotating shifts and on-call duties. The position is based in Arlington, Virginia, or Bellevue, Washington, with a base salary of $121,000 to $163,700 annually.
