Description
The Lead Technical Account Manager owns customer relationships for key contact center customers, engaging them before go-live and providing technical and customer service throughout implementation and ongoing use. The role resolves complex and high-stakes issues, partners with Technical Support, Professional Services, Product Management, and Engineering, and is accountable for customer satisfaction, retention, and referenceability. Candidates need at least 10 years of experience in technical, service, software, telecommunications, customer service, call center, or service delivery roles, along with strong troubleshooting, analytical, contact center software, and implementation skills.
