Description
OpenText is hiring a Lead Technical Support Specialist to own complex, high-visibility client issues from investigation through resolution, provide advanced technical direction, coordinate cross-functional work, and mentor less-experienced specialists. The role requires substantial experience in technical support, systems engineering, or a comparable enterprise technology environment, advanced troubleshooting across applications, databases, networks, security, and cloud environments, and deep expertise in OpenText technologies or a relevant technical domain. The position includes L3 technical review meetings, on-call or weekend coverage, and operational reporting, with a stated salary range of $86,800 to $130,200.
