Leadership Development Program at Summit School Services

Setup: Hybrid
Location: Warrenville, Illinois
Type: Full-time
Level: not_specified

Description

This is a structured leadership development program at Summit School Services aimed at cultivating future General Managers. The role involves extensive hands-on exposure across all facets of Customer Service Center (CSC) operations, such as safety, maintenance, routing, dispatch, employee relations, customer service, and financial performance. While participants will engage in various operational rotations and collaborate with both CSC and Regional leadership, they will not hold full responsibility for managing a CSC. Advancement to the General Manager role depends on demonstrated readiness, leadership capabilities, and business necessity.

Required Skills

Leadership Potential
Operations Management Principles
Customer Service Practices
Communication Skills
Problem Analysis
Decision-Making Processes
Planning, Organizing, Prioritization Skills
Written Reports & Business Communications
Time Management
Attention to Detail
Professionalism, Confidentiality, Sound Judgment
Adaptability

Additional Information

Preferred Qualifications: Demonstrated leadership potential through professional, academic, or extracurricular experience.
Ability to work flexible hours including early mornings, evenings, and weekends as required in operations.
Willingness to travel and relocate within the region as business needs require.
Strong interest in operations management, leadership development, and customer service.
Basic knowledge of operations management principles and customer service practices.
Ability to communicate effectively with employees, customers, and leadership.
Ability to analyze problems and support decision-making processes.
Strong planning, organizing, and prioritization skills.
Ability to create and edit written reports and business communications.
Time management and attention to detail.
Professionalism, confidentiality, and sound judgment.
Ability to adapt to a fast-paced operational environment.