Description
Learnlight is hiring a full-time Learner Support Specialist to work remotely and report to the Learner Support Manager. The role serves as the primary contact for learners, handling high-volume enquiries and cases through email, calls, and Dynamics CRM; guiding learners through learning platforms and programs; documenting interactions and feedback; resolving and escalating issues; and coordinating program-related requests with Client Success and Trainer Management teams. The position requires advanced proficiency in Dutch and English, customer service and multitasking skills, professional handling of difficult situations, and Microsoft Office 365 proficiency. Benefits include remote work, paid time off, professional development, and community events.
