Description
The L&D Officer translates customer and business needs into high-impact learning solutions for a contact center. The role uses instructional design and performance improvement methods to analyze, design, develop, implement, and evaluate training materials and programs across instructor-led, web-based, virtual classroom, and blended delivery methods. Responsibilities include interviewing subject matter experts, creating course deliverables, managing content review, evaluating learning effectiveness, analyzing existing training, and collaborating with a global learning and development organization. The position requires adult learning and curriculum design certification, at least two years of related contact-center experience, and proficiency with Microsoft Office and e-learning tools.
