Learning Operations Analyst at Accenture

Description

The Learning Operations Analyst at Accenture will oversee the planning, coordination, and execution of large-scale training programs. Key responsibilities include forecasting training needs, allocating resources, managing LMS operations like course setup and reporting, troubleshooting technical issues, and acting as a central point of contact for training-related queries. The role focuses on ensuring effective delivery of learning solutions and contributing to employee skill enhancement.

Required Skills

LMS experience
Typical scheduling methodology
MS Office skills
Client Interfacing skills
English language proficiency

Additional Information

Required Previous Experiences: 3 to 5 years
LMS experience of 1.5 years.
minimum 3years and above in service environment
Preferred Qualifications: Good organizational, prioritisation and multi-tasking skills.
Strong analytical and problem-solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Attention to detail.
Focus on high data accuracy.
Quality driven – in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.
Personal organization to ensure work is monitored and completed