Description
The role provides Level 1 operational support for enterprise IT infrastructure, including servers, operating systems, network devices, storage, monitoring, incident triage, ITSM ticketing, user account administration, backup monitoring, connectivity troubleshooting, change implementation, documentation, and coordination with internal and vendor teams. It supports production, UAT, and development environments and requires participation in a 24/7 shift-based model, including nights, weekends, and holidays.
