Description
LeadingIT is hiring a Level 1 Helpdesk Technician to serve as the first point of contact for customers seeking technical assistance by phone or email, perform remote troubleshooting, document issues, direct unresolved problems to higher-level support, and handle weekend on-call coverage. The role requires experience as a help desk technician or in customer support, knowledge of computer systems and mobile devices, basic troubleshooting ability, and strong documentation and customer-service skills. Compensation is $40,000 to $50,000 per year, with company-paid health, dental, life, and vision benefits, a 401(k) match, PTO, and provided equipment.
