Description
Dis'Info is hiring a Level 1 Helpdesk Technician / Technical Operator to provide first-line technical support to retail locations and consumers. The role involves answering and managing calls, diagnosing and resolving system and application incidents, logging requests, escalating unresolved issues, following up to closure, meeting quality and productivity targets, and contributing to procedures and the knowledge base. The position requires strong communication, customer service, problem-diagnosis, listening, professionalism, and curiosity about the Group’s tools, with on-call duties and a rotating Monday-through-Saturday schedule from 7:00 a.m. to 9:00 p.m. Benefits include objective-based bonuses, profit-sharing or incentives, a meal allowance premium, and two days of telework per week.
