Pico's Level 1 Support Team provides critical front-line support across all aspects of Pico’s infrastructure. They are responsible for proactive monitoring of Pico’s infrastructure, performing initial triage of alerts and inbound support requests, and creating and assigning support cases into the Level 2 operational support teams. This is a client-facing role with a high level of client interaction, requiring individuals to deliver high-quality service and support to Pico’s clients.
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global communications and brand activation agency1001-5000
Pico is a global communications and brand activation agency that connects brands and audiences through authentic experiences worldwide. It activates brands through a strategic combination of experience design, brand engagement and digital enablement to create experiences that emotionally connect with audiences. Its services include brand strategy, data and technology, communications strategy, creativity and design, and CRM and loyalty. Pico has offices in 38 cities and has delivered brand experiences for over 50 years.
Who they serve
Pico connects brands and audiences through authentic experiences.