Description
Pico Technology India Private Limited is hiring a senior, customer-facing Level 1 Support professional to provide global 24x7 frontline monitoring, incident triage, diagnostics, and client communications across network, platform, and connectivity infrastructure. The office-based role supports the EMEA shift from 13:30 to 22:00 IST and requires at least one weekend day per week, with responsibilities including escalation to Level 2 and Engineering teams, CRM case management, KPI reporting, and technical leadership during early-stage incidents.
