Description
Pico is hiring a Level 1 Support Engineer to provide client-facing, 24x7 infrastructure support across network, platform, connectivity, and application domains. The role involves monitoring incidents, triaging and resolving issues, recording cases in Salesforce, coordinating with Level 2 and engineering teams, and managing client communications. It requires at least five years of similar customer-facing experience, a relevant degree, Linux/Unix and network troubleshooting expertise, and experience in high-pressure, mission-critical environments. The position is office-based in India, with travel as needed, and requires the APAC shift from 04:30 IST to 13:30 IST plus at least one weekend day per week.
