Description
Pico Technology India Private Limited is hiring an office-based, client-facing Level 1 Support professional for its global capital-markets infrastructure operations. The role provides 24x7 rotational frontline monitoring and incident support, including alert triage, network, systems and application diagnostics, client and vendor communications, CRM case management, KPI reporting, and technical direction to Level 1 peers while bridging to Level 2 and Engineering teams. The position works the AMRS overnight shift from 20:00 to 05:00 IST and at least one weekend day weekly, and requires 7+ years of similar customer-facing experience, a computer science or engineering degree/diploma, strong Linux/Unix and networking knowledge, packet-analysis expertise, monitoring tools experience, CRM proficiency, and excellent communication skills.
