Redwood Software is hiring a Level 1 Support Representative to provide early-career technical support for mission-critical business process automation customers. The role handles incoming tickets, performs initial troubleshooting, documents interactions, escalates issues appropriately, participates in customer calls, and helps maintain queue health and SLA compliance while building product knowledge and technical expertise in Redwood’s automation platform.
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Workload Automation & Orchestration
Redwood Software accelerates the journey to the autonomous enterprise with an AI-powered orchestration platform that brings AI agents and enterprise workflows together to run reliably at scale.