Description
Septeo is hiring an N1 Support Technician to serve as the first point of contact for customers. The role handles technical, application, functional, product-related, and procedural issues; analyzes and qualifies requests; provides solutions or routes incidents to appropriate expertise; follows tickets through resolution or escalation; and maintains service commitments and customer satisfaction. The position requires strong communication, diagnostic and ticketing skills, customer service, adaptability, organization, and a proactive approach to problem-solving.
