Description
HELPLINE is hiring a Level 2 Application Support Analyst in its Lyon office to handle escalated application incidents, perform functional and technical analysis, investigate issues using SQL, EDI flows, and APIs or WebServices, track tickets in IWS/ISILOG or JIRA, assist users, and collaborate with Level 1, 2, and 3 support teams. The role requires 2–3 years of application support experience, preferably in logistics, along with SQL, EDI, API/WebService, ticketing, and B2 English skills. Benefits include health insurance, transport cost coverage, meal vouchers, referral bonuses, training, and mobility.
