Description
TransPerfect is hiring a Level 2 Customer Support Specialist to provide second-level technical support for GlobalLink Vasont Inspire and GlobalLink Astoria through ticketing, email, and phone. The role investigates unresolved customer issues, collaborates with customers to isolate problems, escalates complex issues, delivers application training, manages training materials, and coordinates with internal support and development teams. Candidates should have strong problem-solving, communication, multitasking, and Microsoft Office skills, with XML and customer support experience preferred. The position offers a starting salary of 55,000 and medical, dental, and vision insurance.
