Description
The Level 2 Deskside Support Engineer provides onsite and remote end-user support for PCs, laptops, peripherals, software, applications, and IT infrastructure. The role handles escalated incidents and service requests, troubleshoots Windows 10 and Windows 11 environments, administers Microsoft 365, Active Directory, Azure Active Directory, Exchange Online, VPN, and network connectivity, and manages device imaging, Intune, SCCM, Windows Autopilot, user accounts, and identity requests. The position requires at least two years of enterprise IT support experience, strong troubleshooting and communication skills, and German and English proficiency.
