Description
Ekco is hiring a 2nd Line Service Desk Engineer to own escalated incidents and service requests, troubleshoot complex Microsoft and infrastructure technologies, monitor alerts and RMM dashboards, implement changes, automate tasks with PowerShell, support CyberArk PAM activities, and maintain service quality and documentation. The role requires 2–4 years of service desk experience, knowledge of ticketing and RMM systems, and experience with Microsoft 365, Azure, Active Directory, Windows, Mac, networking, and virtualization. The position includes night-shift work, customer communication, L1/L2 support, and mentoring of L1 engineers.
