Description
Wati is hiring a Level 2 Product Support Engineer to provide advanced technical support for its SaaS product, troubleshoot complex software, integration, data, and API issues, document resolutions, escalate critical problems, mentor Level 1 agents, and share product knowledge. The role requires a bachelor's degree in a relevant field, at least four years of technical support experience, SaaS troubleshooting expertise, API and webhook knowledge, scripting, MongoDB or similar database familiarity, and experience with modern support platforms. It is fully remote for candidates in Mexico or Brazil, with a five-day rotational schedule and no night shifts.
