Description
Level 2 Run Technician providing advanced Microsoft-first technical support, incident escalation, documentation, and operational stabilization across client and internal environments in a remote nearshore model. The role focuses on resolving complex Level 1/helpdesk issues, maintaining support readiness through clear documentation and handoffs, identifying recurring issues and systemic improvements, and collaborating with distributed teams, vendors, and Level 3 owners. The position requires strong Microsoft 365, Entra ID/Azure AD, Windows endpoint, identity/access, and troubleshooting skills, along with 3–6+ years of IT support or systems administration experience.
