Description
Level 2 Run Technician responsible for advanced Microsoft-first technical support, system stabilization, documentation, escalation handling, and operational continuity across client and internal environments. The role focuses on troubleshooting Microsoft 365, Entra ID, Windows endpoints, identity/access issues, support readiness, incident triage, root cause notes, knowledge transfer, and continuous improvement in a distributed nearshore team environment with US-hours overlap. The position is remote and emphasizes clear documentation, structured communication, and reducing single points of failure in support operations.
