Description
The role provides second-level IT support for ICT users, handling incident and request tickets, diagnosing and resolving issues, and performing hardware, software, network, backup, and asset-management tasks. Responsibilities include replacing and maintaining equipment, installing and configuring desktop and mobile software, cabling, printer configuration, telephony support, user guidance, supplier coordination, and documentation. The position requires an undergraduate or equivalent information technology qualification, ITIL Foundation knowledge, and experience with remote and local ICT support, Windows operating systems, Microsoft Office, and desktop maintenance.
