Description
The role provides second-level IT support for incidents and service requests, including diagnosis, troubleshooting, ticket handling, escalation, workstation and printer support, software configuration, image deployment, and on-site assistance at the contracting party’s headquarters and authorized locations. It requires higher education or current pursuit, Help Desk or IT technical support experience, hardware and network knowledge, Windows and Microsoft Office proficiency, and completion of specified Windows and ITIL training courses. Benefits include health, dental, food, life insurance, transportation, pharmacy, college, and employee platforms.
