Description
The role provides advanced Level 2 technical support to Field Engineering, handling critical escalated incidents remotely or on-site, resolving complex hardware and software issues, maintaining SLAs, and reducing recurrence. Responsibilities include technical documentation, knowledge management, certification, collaboration with training and product teams, and rotating-shift coverage Monday through Sunday from 06:00 to 23:00. The position requires a bachelor's or technical degree in a relevant field, at least three years of N2 technical support experience, ITSM and Microsoft Office proficiency, and fluent Spanish with basic English.
