Description
The role provides advanced Level 2 technical support to Field Engineering, handling critical escalated cases remotely or on-site, resolving complex hardware and software incidents, documenting solutions, and reducing recurrence. It also involves obtaining equipment certifications, maintaining technical knowledge, generating documentation, coordinating with training and product teams, and supporting operational continuity on a rotating schedule from 06:00 to 23:00, Monday through Sunday. The position requires a bachelor's or technical degree in a relevant field, at least three years of Level 2 technical support experience, ITSM and Microsoft Office proficiency, and fluent Spanish with basic English.
