Description
The Level N2 Technical Support Engineer provides advanced remote and on-site technical support to Field Engineering for Glory products and solutions, resolving critical incidents, improving first-time fixes and recurrence reduction, and maintaining technical documentation. The role requires a bachelor's or technical degree in information technology, computer science, or a related field, at least three years of N2 technical support experience, ITSM and logging-tool experience, Microsoft Office and Power BI proficiency, and fluent Spanish with basic English. The position operates on a rotating shift covering Monday through Sunday from 06:00 to 23:00.
