Description
Vestiaire Collective is hiring a Level 3 Customer Support Operations Manager to lead complex escalations and high-risk customer cases across Paris and New York, own the escalation framework, improve processes and customer experience, and build and develop an international team of eight. The role requires at least seven years of customer service or customer operations experience, including three years managing teams, along with strong leadership, analytical, communication, and cross-functional skills. It offers a hybrid model with typically two remote days per week and includes health coverage, bonus, lunch vouchers, a gym pass, and additional legal perks depending on location.
