Level 3 iSOC Coordinator at Interface

Compensation

$22/hr

Location: Ugunja ward, Siaya County
Type: Full-time

Description

The Level 3 iSOC Coordinator manages real-time security events, handling live audio communications to prevent breaches, manage incidents like trespassing, and de-escalate threats. They require quick thinking, strong communication with authorities, and proficiency in alarm verification, video monitoring, and rapid decision-making. The role involves responding to alarms, providing solutions for security violations, and operating in a fast-paced, tech-driven environment.

Required Skills

Alarm Verification
Video Monitoring
Rapid Decision-Making
Communication
Customer Service
Microsoft Office

Additional Information

Required Previous Experiences: Two years of experience in customer service, call center, dispatch, or security roles.
Preferred Qualifications: Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
Working knowledge of Microsoft Office applications.
Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.