Description
Growth Resourcing is seeking a driven, customer-obsessed Level 3 IT Support Engineer to join their fast-growing team. This role involves taking ownership of Level 3 escalations, managing ticket queues, supporting first and second line teams, assisting with client onboarding and upgrades, maintaining documentation, and contributing to continuous service improvements. The ideal candidate will have proven experience in an MSP environment, possess a strong customer-first mindset, excellent communication skills, and the ability to prioritize, troubleshoot, and deliver under pressure.
