Description
The Level 3 Technical Support Engineer will serve as the final escalation point for complex network issues in hospitality environments, handling advanced troubleshooting, configuration, optimization, root-cause analysis, and vendor coordination across wired, wireless, security, and multi-vendor networks. The role includes managing guest and staff networks, walled gardens, ACLs, monitoring, documentation, mentoring, and process improvement, with a requirement of at least five years of network support or engineering experience, including two years in an L3 or senior role.
