Description
Customer-focused Level 3 technical support role in a fast-paced Managed Service Provider environment, supporting escalated issues and assisting with onboarding, migrations, upgrades, deployments, and infrastructure improvements for new and existing clients. The role involves Microsoft 365, Microsoft Entra ID, Conditional Access, endpoint security, documentation, and continuous service improvement, with occasional on-site work and a strong emphasis on customer service, SLA management, and technical excellence.
