Associate Principal Technical Support Engineer at Saviynt

Department: Support

Setup: Hybrid
Location: Bengaluru, Karnataka
Type: Full-time
Level: senior
Posted: Jun 17, 2026

Description

Saviynt is hiring a Level 4 Cloud Platform Support Engineer to identify and resolve break-fix issues, automate detection and prevention of SLA breaches and outages, configure observability and monitoring, and provide Level 4 support for its cloud platform. The role also manages incident, service request, change, and problem processes; maintains configuration and operational documentation; and collaborates with business and DevSecOps teams on IAM service offerings. Candidates need 10+ years of software support and cloud-platform experience, strong AWS or Azure knowledge, database and scripting expertise, and familiarity with monitoring, automation, and SRE practices.

Required Skills

AWS/Azure
Kubernetes
SQL
Shell
Python
Groovy
APM
SRE
SSO

Additional Information

Minimum Education: Bachelor’s degree or equivalent experience
Required Previous Experiences: 10+ years of software support experience
10+ years of cloud-platform, automation, and database experience
Experience with AWS or Azure
Preferred Qualifications: Strong understanding of AWS or Azure
Hands-on experience with cloud components, containers, Kubernetes, applications, and APIs
Extensive database operations and SQL experience
Hands-on scripting with Shell, JavaScript, Python, or Groovy
Experience working with global customers
Knowledge of APM and SRE
Identity and access management knowledge
Hands-on IGA platform implementation and maintenance
Saviynt, Sailpoint, SSL certificates, or SSO experience
Translation Company Name: Saviynt

About Saviynt

Saviynt

Identity securityEl Segundo, CA, United States

Saviynt secures identities and helps enterprises manage access, governance, and compliance while addressing security challenges of the AI era. Its identity security solutions cover AI security, identity governance and administration, privileged access management, application access governance, and non-human identities. Saviynt registers and manages AI agents, including their access privileges and risk profile, and finds and remediates Shadow AI.

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